Wendy Gillett's Articles in Customer Service - Right Article

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Wendy Gillett's Articles in Customer Service

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Eye Contact and 3 Other Ways to Build Trust Through Customer Service Training Eye contact, and 3 other ways to build trust with your customers through customer service training. Any relationship in the business world is based, at some level, on trust. Learning how to build that trust can be easy with the right customer service training tools. Transactions that are small may require less trust, but it is still there. Telephone Customer Service Training The phone call can be the first connection a customer has with a business. This is their chance to make a great first impression through telephone customer service training. This article describes how answering the phone seems simple, but telephone etiquette and customer service require training, rehearsal and employee accountability.

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