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Good Customer Service Is Not Good Enough Anymore Good customer service is not good enough anymore. Do you have Renowned Customer Service? Good Customer Service Is Not Good Enough Anymore In today's fierce competitive markets good service is no longer good enough. The tops sales professionals know they must go beyond good service and deliver renowned customer service. Customer service that causes the buyers to tell their friends about your service before and after they talk about the products they purchased from you. The Customer Is Always Right. Even When They Are Positively Wrong This article is about the greatest consumer relations story of all times. How the way Nordstrom's view and practice customer service is the only way to view and practice customer service. Stop Viewing The Past Through Rose Colored Glasses Stop viewing the past through rose colored glasses. It was not all that good then and things are not all that bad today! The Four Things Every Employee Can Do To Increase Sales And Profits We all know the customer is the most important person in our business, but sometimes we forget that the second most important person in the business is any employee Stop Viewing The Past Through Rose Colored Glasses When our markets slow down we tend to withdraw our aggressiveness in marketing and selling. Exactly the opposite of what needs to be done to recover quickly and come out of the slow down better than we were before it started. Bad Business Assumption:Assuming You know The Perrception The Customer Has Of You With the customer having many, many businesses to purchase the products and services you sell it is very important that you do not assume the customer views you the way you wish them to.

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