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Top 10 Telephone Skills
By :
Cathy Warschaw
Help your employees build great telephone skills using these Top 10 tips.
Customer Service Software Integrates Attitude, Aptitude, and Speed
By :
Ray La Foy
No matter the type of service a company offers, the help desk should also be staffed by knowledgeable people who have state-of-the-art software tools at their fingertips.
Paying Attention To Your Customers
By :
Liane Bate
Our websites have to engage the customer, entice them, and they must be interactive. Our web businesses are not mechanical slot machines, as much as we might like them to be!
Accountability is The Key to Exemplary Customer Service
By :
Paula Switzer
Are you frustrated with employees who don't know the meaning of accountability? Learn how to create a culture where employees become accountable and customer service is exemplary.
Five Steps to a Successful CRM Implementation
By :
David Cowgill
Review a stack of business journals and three letters will likely pop up time and time again - CRM. The universal acronym for customer (or client) relationship management, CRM is seemingly the Holy Grail of today's business manager.
CRM On-Demand Is In Demand
By :
David Cowgill
Over the past year, there has been another dramatic shift in the CRM Marketplace. On-Demand CRM solutions have gained significant market share in the SMB and Enterprise space led by Salesforce.com.
Provide Customer Service That Shines With Professional Phone Skills
By :
Ray La Foy
Whether a company uses voice mail, a touch-tone routing system, an answering machine or other options, the people must respond to make sure the impression that's left is good.
3 Special Tips To Retain Your Loyal Clients
By :
Tom Perkins
Learn how paying more attention to your repeat clients, will likely increase your profitability.
Six Sigma And The Customer
By :
Tony Jacowski
The customer centric focus of Six Sigma methodologies cannot be sidelined for any reason whatsoever.
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