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It's not about servicing the hardware anymore; it's all about servicing the hardware user. It's about support. I was quite happy when my dedicated server provider sent me an e-mail, so I could tell him what problems I had. Subject: Message from your dedicated server provider. ID# 1066019. From: Michael Leven. Hello. I'm just writing today to make sure everything is going well for you at Liquidweb. Please let me know how things are going for you here and if there's anything I can do for you. Thank you in advance for your time. Sincerely, Michael. Technical Sales Engineer. Subject: Re: this message is being provided by your dedicated server provider. ID# 1463021. From: Ricardo d Argence. Hello Mike, my deepest gratitude for intitating communcations with myself. Liquidweb has proven to be problematic for me, unfortunately. I'll tell you about my issues. Just the other day one of my servers needed a ram upgrade. I submited a ticket and the ram was installed under 1 hour. 1 hour! I had to stare at the computer screen for the rest of the day doing nothing! Once, one of my technicians erased a client's site by mistake, and support had it restored in 20 minutes! The client didn't even noticed! Where's the rush? I am becoming boring! All my friends talk about their daily problems at their jobs with clients and providers. When they ask me how my work goes, all I can say is a timid "err, fine. Nothing has happened since I switched to liquidweb". I think I am starting to annoy them. You have to give me some problems to talk about! I spend a lot of time with my girlfriend and pay a lot of attention to her, much to her surprize. I can no longer use the excuse "my server crashed so I have to try to fix it" in order to hide out. She has lost all trust in me. It was quite an error to let her see the Heroic support guarantee (what an error showing her the Heroic support warranty was!). There aren't many more places I can take her to eat, or movies that we haven't seen. How much is she paying you? I am suffering from a lack of adrenaline rush, and I've had to take up boxing, rock climbing and car racing just to avoid going into shock! My stress level is so low I am slowly turning into a tibetan monk! I hope you can do anything about my situation before it becomes desperate. Now, if you will excuse me I have a plane to catch. I am going skydiving to see if I can get some exciment back into my life. Sincerely, Ricardo.
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