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Your Toyota (or your Toyota dealer) is giving you a headache. There's a problem and the customer service you've received hasn't been good enough. Your problem is still unresolved. How do you get it solved? Ninety percent of all vehicle customer service problems are solved by a local dealership. The fact is the local dealer is invested in solving your problem because they know that's the best way to earn a lifetime customer. In fact, did you know it's less expensive to make a lifetime customer through customer service than through advertising? Dealers know this fact and use it every day to solve problems. However, this doesn't mean that a dealership will solve every customer service problem free of charge (or even solve them at all). If you want to get your problem solved, you're going to have to convince the dealership that you're going to be a good future customer and give them good publicity. The best way to convince a dealership you're going to be a good customer in the future is to show them you're a good customer now. When working with anyone at the dealership, be nice. Let's admit it -- sometimes it feels good to yell at someone. But if you want to get the best customer service you'll need the people at the dealership to like you. "Kill em' with kindness" and you will prove you're a customer worth saving. But being nice is only part of the solution. You want to get your problem addressed by the most powerful and capable person in the dealership. That's why you want to ask to speak with the GM as soon as it's clear you have a customer service problem. The GM (or General Manager) has the ability to solve just about any customer service problem and he or she also has the full resources of Toyota at his or her disposal. The GM is person you want to work with. Sometimes, even if you've done everything right, the local dealership can't help. It's now time to call Toyota's national hotline. You can find the number in your owner's manual. Also, call your closest Toyota regional office. They will usually tell you that you need to call the national office, but if you're persistent you can speak with a regional executive that may be able to solve your problem. To recap, when you have a problem with your Toyota that isn't resolved to your satisfaction, start by working with your local dealership. The dealer wants to earn your faith and trust, and they will often go above and beyond to do so. When you speak with anyone at the dealership, be nice. You want them on your side. Ask to speak to the GM too -- the GM has the power to solve your problem and they also have the full backing of Toyota. Finally, if the GM at your local Toyota dealer can't solve your problem, work with Toyota's national hotline and try to talk to someone at the regional office. If you're persistent and you're nice, you'll get the best Toyota customer service possible.
Article Source: http://www.rightarticle.com
About the author: Jason Lancaster has been working in the auto industry for almost 10 years. He runs a Toyota Tundra website, www.tundraheadquarters.com, as well as the Lowell Toyota website. Click here to get your own unique version of this article.
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